BalawariInstant replies, around the clock
Every customer answered in seconds — after hours, weekends and peak rushes included. Speed-to-lead is the difference between a sale and a missed message.
WhatsAppInstagramFacebook
AI agent for messaging
Turn every message into a customer
Balawari replies on WhatsApp, Instagram & Facebook in seconds — answers from your knowledge base, qualifies the lead, and books or hands it to your team. 24/7.
No credit card · Live in minutes · Tokens encrypted at rest
Lead captured
Name · Service · Time collected
WhatsApp · Bright Smile Clinic
Hi! Do you do teeth whitening & what's the price?
Yes! Professional whitening is from $149 and takes ~60 min. Want to book? 😊
Tomorrow evening if possible
I have 5:30 PM tomorrow. Can I get your name & number to confirm?
typing
Replied in 2s
<3s
Average reply time
24/7
Always answering
3
Channels, one inbox
0
Made-up prices
Instant repliesLead qualificationKnowledge-base answersHuman handoffUnified inboxAuto follow-upsAppointment bookingNo hallucinated pricesInstant repliesLead qualificationKnowledge-base answersHuman handoffUnified inboxAuto follow-upsAppointment bookingNo hallucinated prices
Features
A conversion layer on top of the tools you already use
Balawari sits in front of your channels and does the talking — so no lead slips through.
Grounded answers
Replies come only from your prices, FAQs and documents — never invented.
Qualifies & scores
Asks the right questions, collects what you need, flags serious buyers.
Smart handoff
Sensitive or unsure chats escalate to your team with full context.
Unified inbox
One customer, one thread, across every channel — take over anytime.
Books, notifies & follows up
Converts by booking an appointment or handing a complete lead to staff — then sends timely, compliant follow-ups.
How it works
Live in minutes, not months
01
Connect your channels
Link WhatsApp, Instagram and Facebook in a couple of clicks. Tokens are encrypted at rest.
02
Teach your agent
Add services, prices, FAQs and the details to collect. Test it instantly in bot preview.
03
Convert on autopilot
It replies, qualifies, books or hands a complete lead to your team — and follows up.
Channels
One inbox for every conversation
Customers message where they already are. One customer = one thread, across channels.
Cloud API with the 24-hour window & templates handled for you.
Reply to DMs and story replies the moment they arrive.
Messenger conversations answered and routed automatically.
FAQ
Questions, answered
Does the AI make up prices or availability?
No. Balawari answers only from the services, prices and documents you provide, using tool-calling and a retrieval-grounded knowledge base. If it does not know something, it offers to connect a human instead of guessing.
Which channels does Balawari support?
WhatsApp, Instagram and Facebook via the official Meta APIs, all in one unified inbox. SMS, email and voice are on the roadmap.
Can my team take over a conversation?
Yes. Any chat can be handed to a human with full context, and the AI steps back until you hand it back. Sensitive or low-confidence chats escalate automatically.
Will it replace my CRM or booking system?
No — Balawari is a conversion layer that sits on top of the tools you already use. It captures and qualifies leads, then notifies your team or books an appointment.
How fast can I go live?
Minutes. Connect a channel, add your business details, test in preview, and switch it on. No code required.
Is my data secure?
Every business is isolated, access tokens are encrypted at rest, traffic is encrypted in transit, and each conversation is scoped to your account only.
Contact
Talk to a human
Questions, a demo, or help getting set up? Reach out — we usually reply fast.
Stop losing leads to slow replies
Set up your AI agent in minutes and let it convert conversations while you focus on the work.