E-commerce & Retail
Turn store DMs and ad clicks into orders
Shoppers ask about price, size, stock, delivery and orders before they buy — usually in your Instagram and WhatsApp DMs. Balawari answers instantly from your catalogue, removes the doubt, and turns the conversation into a sale.
Is the black hoodie available in large? And delivery to Lahore?
Yes, large is in stock! It’s PKR 3,499 and delivery to Lahore is PKR 200, 2–3 days. Want me to share how to order?
Yes please
What goes wrong today
- A flood of “price?”, “available?”, “delivery charges?” DMs you can’t keep up with.
- Interested buyers go quiet because the reply came too late.
- Ad spend brings clicks that never convert in the inbox.
- Order and delivery questions eat up your day.
How Balawari fixes it
- Answers from your cataloguePrice, sizing, stock and delivery answered from your own product info — instantly.
- Converts the conversationGuides shoppers from question to purchase and shares how to order or pay.
- Handles order enquiriesAnswers delivery and order questions so you’re not stuck replying all day.
- Recovers lost salesFollows up with shoppers who asked but didn’t buy, so fewer carts slip away.
Common questions
Something else on your mind? Ask us directly.
Can it answer product and stock questions?
Yes — it answers price, sizing, stock and delivery from your product catalogue and details, with no made-up information.
Does it help recover abandoned conversations?
It can follow up automatically with shoppers who enquired but didn’t order, recovering sales that would otherwise be lost.
Can a human step in for special orders?
Yes, any chat can be handed to your team with full context for custom or sensitive requests.
Other industries
- Clinics & HealthcareBook appointments and answer patients 24/7 on WhatsApp, Instagram & Messenger.
- Salons, Spas & FitnessTurn DMs into bookings for your salon, spa or gym — automatically.
- Real EstateQualify buyers and renters and book viewings — straight from your ads.
- Schools & CollegesHandle admissions, parent questions and school announcements automatically.
Ready to put your business on autopilot?
Send us a message on WhatsApp or email and we will set up your account with you.